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Frequently Asked Questions


When will my order arrive? 


Gift box cookie orders (2 dozen per order or less) are prepared no more than 2 business days following order placement and should arrive within 1-3 business days after shipment. Please refer to our shipping table for more.


Corporate / Party Tray or large orders (3 dozen or more per order) require at least 2 weeks lead time and are shipped on the next available shipping day. (See Table for shipping days) 


Pies and Cobblers need at least 1 week lead time and are only available for Express Domestic or Pickup.


For all shipped orders we ship Mondays - Thursdays to ensure that your cookies aren’t left to sit in a post office over the weekend.   While your cookies will still be fresh should this occur, we like our recipient to enjoy them as quickly as possible!


Rush orders - for same day in person delivery - on ANY order will incur a 25% rush order fee.  These orders must be placed prior to 10 AM CST to receive by 6PM


If your order is not a rush order, but you do want your order to arrive on a particular date, please be sure to let us know in the memo field of your order or contact us directly at




What are your shipping options?


We offer four shipping options for your order:

 - Ground: We ship via UPS Ground. Order will arrive 1-5 business days after shipment.


 - Priority: We ship via USPS Priority Mail. Order will arrive 1-3 business days after shipment.

- Express Domestic: We hand-deliver your order to the buyer's address. Order will arrive 1-3 business days after placement

Please Note, Express Domestic is only available for delivery within a 10 mile radius 60626. Click here to see where Express Domestic delivers.


 - Pickup:  Location to be determined based on order.


For all methods of shipping, all baked goods are carefully packaged to avoid breakage/damage.




Do you do Same Day Orders?


Unfortunately, same day orders are not available.

I asked for Pickup but now I want it delivered. Can I change it?


Unfortunately, due to the way items are prepared for shipment, we cannot change a pickup order to a shipped order. If you are unable to make it to the Pickup Location at the arranged time, please call us at 773-999-PIES and we will see if we can help. Additional fees may apply.

Gift Box / Small Order Shipping Schedule
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